FAQs for GRANTED

General Platform Use

What is GRANTED?
GRANTED is an AI-powered, all-in-one platform designed to streamline the process of discovering, applying for, and managing grants, especially for Canadian users.

How does the GRANTED platform work?
You set up a profile, create funding projects, receive AI-matched grant recommendations from over 1,200 grants, use AI tools to draft applications (for Paid Plan users), and track/manage all applications on a visual dashboard.

Who can use GRANTED?
GRANTED is ideal for nonprofits, charities, small businesses, startups, underrepresented entrepreneurs, grant writers, researchers, and creatives looking for Canadian grants.

Platform Plans & Features

What types of grants are included?
The database includes Canadian government, foundation, and corporate grants, as well as microgrants and community grants across multiple sectors.

What plans are available and what are their main features?

• Freemium (Explorer): 14-day Free Trial Period Included. Perfect for getting started with grant discovery

• 20 grant views per month. No AI or advanced tools

• Basic grant discovery

• Funder overview & statistics

• Email Support and Community Access

• Basic (Builder): $99 CAD/month. Essential tools for growing organizations.

• Unlimited grant reviews
• Basic AI grant matching
• 2 projects
• 2 AI writer uses per month
• Detailed funder grant listings
• Grant management tools
• Standard email support

• Premium (Scale): $249 CAD/month. Advanced features for scaling organizations.

• Everything in Builder
• Advanced AI grant matching
• 10 projects
• 15 AI writer uses per month
• Advanced funder insights
• Full marketplace access
• Priority support + 1:1 sessions with the team
• Custom integrations

Account and Profile Management

How do I sign up and set up my account?
Register on grantedtech.ca, verify your email, then complete your organization or individual profile with detailed information for optimal AI matches.

What information should I include in my profile?
Provide detailed organizational or individual info, operating regions, industries, mission, impact, and beneficiaries. Use the voice record feature for descriptions if preferred.

How do I manage my account, security, and notifications?
From "Profile Settings," manage passwords, set up two-factor authentication (2FA), invite team members, upload key documents, and customize notifications.

Project Creation & Grant Matching

What is a "Project" in GRANTED?
A "Project" represents a specific funding need. Creating one enables the AI to provide personalized grant recommendations for each funding goal.

How does the AI Grant Matching system work?
The AI evaluates your profile and projects, providing match percentages, rationales, and confidence scores for each grant opportunity it recommends.

Application, Tracking, & Management

Can GRANTED help me draft applications?
Yes. For premium users, the AI Assistant drafts grant answers using your profile and project info, which you can review and edit as needed.

How do I track and manage grants and tasks?
Use the visual dashboard to manage applications, update statuses, assign tasks, add notes, set deadlines, and monitor progress across all team members.

Can I export or review my applications?
Yes. Finalized applications can be reviewed on the platform and exported as a PDF for submission or stakeholder review.

Can I make changes to my application before I submit it, without affecting the rest of my answers?
Yes. You can edit or update any section of your application before final submission—these changes will not impact your other saved details. This lets you refine responses as needed while keeping your overall work intact.

Data Security and Reliability

Is my data safe and private on GRANTED?
Yes. GRANTED uses industry-leading encryption and secure cloud infrastructure to protect your data in transit and at rest. Access is controlled by role-based permissions, and regular backups are performed to prevent data loss. The platform complies with privacy regulations and employs best practices in data handling and security.

What happens if I enter a lot of information—will it be saved?
GRANTED is designed with reliability in mind. Your details—including organization profiles, projects, and applications—are automatically saved and securely stored on the platform. In the rare event of a technical issue, you should refresh your browser or contact support to ensure your data is retained. It is always wise to save critical content externally for your own records.

Can I control who sees my organization’s sensitive information?
Yes. Only authorized team members can access your organization’s details, and you can easily manage permissions through your profile settings.

What should I do if I’m concerned about the safety or persistence of my information?
Contact GRANTED support immediately for reassurance about backup policies and data safety. The platform’s support team can provide details about their security protocols and help address any specific concerns you have about sensitive data.

Mobile & Accessibility

Is GRANTED accessible on mobile devices?
Yes. The platform is designed to work across devices so you can manage your grants on the go via mobile browsers.

Does GRANTED comply with accessibility standards?
GRANTED aims to be accessible to all users, following relevant guidelines to ensure the platform is usable for people with disabilities.

User Training & Onboarding

Does GRANTED offer training resources?
Yes. You can access webinars, tutorials, user guides, and live support to help you maximize the platform’s capabilities from day one.

Marketplace & Support

Does GRANTED offer grant writing services?
Yes. Request a professional grant writer or join the GRANTED Expert Network via the Marketplace if you’re an experienced consultant.

How can I get support?
Freemium plans have no support. Basic and Premium plans include email support, and Premium adds priority support and up to 3h/month personal consulting.

Resources & Learning

Where can I find grant terms, guides, or training?
Access the Grant Dictionary, articles, guides, webinars, and community events in the Resources section for help with terminology, strategies, and best practices.

Subscription, Billing, and Troubleshooting

How do I upgrade, downgrade, or cancel my subscription?
Go to "Account Settings" -> "Subscription" to manage your plan and billing.

What if the website doesn’t work properly?
Try hard-refreshing your browser, clear cache and cookies, and if the issue persists, use the live chat for troubleshooting support or email [email protected] for any concern.